23 Secrets Call Center Employees Won't Tell You
Where do dreams go to die? A call center.
You've abused the amount of "personal time" you're allotted because of the stress speaking with customers gives you.
You've actually purposely hung up on someone and pretended that it was an accident.
You've perfected your "nice-ty" voice.
You've put someone on hold for an incredibly long time because you hoped that they would hang up.
You've given people wrong information before just so they would get off your phone.
The work bathroom is actually a place of solace for you.
Office gossip within the call center is so good.
If you work in an outbound call center, people will curse you out if you call their homes after 6 p.m.
Additionally, people have asked you to "Put them on the do not call list."
The rules and regulations within a call center can sometimes make the work environment feel like high school.
Sometimes the supervisor doesn't even want to talk to an irate customer.
You're supposed to speak with confidence, even if you aren't quite sure what you're saying is true.
Despite what the meanie on the phone says, most people in call centers have four-year undergraduate degrees.
Sometimes an incredibly nice person will come on your line, but it takes every fiber of your being to help them.
You've come so close to calling a customer on the other end of the phone out of their name.
You've given the meanest stank-eye whenever someone says, "Just take it one call at a time."
You've cracked up laughing after getting off of the phone with someone who thought you were "so patient."
Sometimes you're not all the way clear on information you can and cannot release without an authorization on file.
You've muted a customer to "look for more information," but you were really just taking a bite out of your sandwich.
You actually keep a ton of snacks at your desk.
Although sometimes the questions you get from customers can be difficult, having faulty work equipment makes your job even worse.
Constantly being micromanaged makes you want to scream.
It may be a hard and sometimes thankless job, but it's great that you keep your cool...most of the time.
Keep up with the latest daily buzz with the BuzzFeed Daily newsletter!