Skip To Content

    This Taxi Company's Response To Uber Has Been An Incredible Social Media Disaster

    How many times can one PR campaign fail on Twitter? Apparently, heaps.

    Faced with the terrifying realisation that Uber is monstering its business in Australia, the Victorian Taxi Association decided to take the unusual path and turn to...Twitter.

    YourTaxis, the platform for everything taxi has launched. #firstcabofftherank for your chance to win!!! #YourTaxis

    Starting an account with the handle @yourtaxis and calling on people to use the hashtag #YourTaxis, the Melbourne-based company asked for great heartwarming stories about catching cabs.

    They didn't get them.

    @yourtaxis Every single woman I know has, at some point, been sexually/verbally abused by a cabbie & now every single woman I know uses uber

    In no time at all the hashtag was swamped with horrific tales of bad service, mistreatment, and overpricing, and it started trending all around Australia.

    Herald Sun

    Unbowed, @yourtaxis and the Victorian Taxi Association were not going to give up. If Nelson Mandela didn't, surely they could not give up now in the face of Uber.

    So the spin began, insisting no, this was not a PR fail, this is what they wanted all along.

    After being criticised for not taking some of the feedback more seriously, day two began with them responding to women who reported serious allegations.

    The stories kept coming in of cabbies harassing passengers.

    And of alleged assault.

    @yourtaxis spent the day responding to them all.

    If it wasn't bad enough, Uber Australia smelled an opportunity and sneakily found their way to the top of results when users searched "yourtaxis".

    When you search for @yourtaxis, @Uber is actually ahead in the results page...

    Then this happened.

    As Australia (and many countries around the world) stopped to remember fallen soldiers, @yourtaxis sent a tweet that made it about its own excellent work.


    After several hours (and another beating on Twitter) the account told its followers the tweet had been deleted.

    The Victorian Taxi Association was forced into an "unreserved apology" for trying to capitalise on Remembrance Day.

    Victorian Taxi Association apologises unreservedly over Rememberence Day tweet

    The head of the firm said it would be meeting the PR agency running the campaign for a full review of their first two days. The consultancy running @yourtaxis is Melbourne-based Ellis Jones.

    In a recent blog post titled "Social Media vs Traditional PR", Ellis Jones wrote some prophetic words about managing a "reputation online".

    Ellis Jones, PR consultants running the disastrous #YourTaxis campaign, recently wrote this blog post… loooooooool.

    Oh, one more thing. @yourtaxis and the VTA repeatedly misspelled "Remembrance Day" across several tweets.

    What a hot mess.

    When your social media campaign is going terribly and you double down by tweeting about war victims:

    A hot, stinky, social media mess.

    RT @yourtaxis: Hello everyone. Here is an update on the #YourTaxis campaign.

    Mark Di Stefano is a media and politics correspondent for BuzzFeed News and is based in London.

    Contact Mark Di Stefano at

    Got a confidential tip? Submit it here