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People Are Furious That Hertz Cancelled Car Reservations For The Eclipse

Hertz told customers through robocalls that it is canceling their reservations due to overbooking during the weekend of the eclipse.

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Updated on

People are traveling really far to nerd out over the solar eclipse on Aug. 21. People have already booked housing and bought all the gear they need to see the eclipse, which can only be seen from the US. But Hertz has thrown a wrench into some of those plans by canceling overbooked reservations.

A number of Hertz customers received a robocall last week alerting them that their Portland, Oregon car reservations around the solar eclipse had been cancelled due to overbooking.

"We acknowledge that we unintentionally overbooked reservations for the Portland area for the days of the solar eclipse," Hertz told BuzzFeed News in a statement. "Some affected customers received initial phone calls last week from our local team to apologize for the inconvenience and discuss alternatives."

It said it has reached out to all customers whose reservations were cancelled to accommodate them.

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The eclipse will stretch a 70-mile-wide strip where the moon will almost fully block the sun which covers 12 states from Oregon to South Carolina. It’s the first US coast-to-coast total solar eclipse in 99 years.

Customers had already been complaining about their reservations with Hertz, accusing them of "gouging" prices in the areas where a swell of people are expected to travel to view the eclipse.

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Hertz told BuzzFeed News that it will bring cars into the Portland area to fill the extra demand.


Leticia Miranda is a retail reporter for BuzzFeed News and is based in New York.

Contact Leticia Miranda at leticia.miranda@buzzfeed.com.

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