She told a story about how a customer who ordered online called asking where her item was two days after her purchase was placed. When user @dinochickennugget6 explained that orders typically arrive in a week, the woman didn't seem to understand and still demanded to know where her order was. After repeatedly telling her to wait because it takes a week, she realized the woman didn't know there were seven days in a week.
Other people soon started sharing their very unbelievable experiences with adult customers, like @sarahhhrae, who encountered a woman who was unintentionally stealing from stores throughout the entire mall:
The woman took a cart from Sears, then walked all around the mall grabbing different items she wanted from different stores. She then went into JCPenney and brought everything to the register to pay for it. @sarahhhrae wasn't able to ring up the items and figured out the woman had stolen all the stuff from the other stores without realizing it.
@emmaross_yt had an encounter with a person who didn't understand what "out of stock" meant:
She acted out a situation where a customer wanted the store brand of ham, but it was all out. She went back and forth with the customer, trying to explain that there was no store brand ham available at that time for purchase, but the lady just would't accept that answer.
The next TikTok — by user @desaraefountain — is from a time when her customer didn't know what a hamburger was:
Her customer argued that a cheeseburger without cheese is still a cheeseburger — just without the cheese. When @desaraefountain tried to explain that was called a hamburger, the customer refused to accept the information.
TikToker @harmz_way interacted with a customer who thought the world "igloo" started with an "e":
There was no further context because we don't even need it.
User @bigvanilla96 explained a frustration that I'm sure a lot of other customer service employees have faced — having to tell adults that employees are not responsible for the products sold in stores:
He reiterated that employees of stores do not get to decide what items are sold, what color the items are, etc. because people come in asking or complaining about certain items they have no control over all the time.