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    15 Things Employees At Urgent Care Centers Want You To Know

    "Every day I have a few mandoline slicer injuries."

    BuzzFeed spoke with Dr. Dawne Kort, the emergency medicine doctor and attending physician at CityMD Urgent Care, to find out what it's like behind the scenes of an urgent care center. Here is what Dr. Kort wants you to know:

    1. Believe it or not, a mandoline slicer is one of the most common injuries seen in the urgent care.

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    "The mandoline is the one thing that sends most people to urgent care. Every day I have a few mandolin slicer injuries. People cut themselves with a mandolin and end up needing stitches. Personally, I won’t buy a mandolin. I’ve seen so many bad mandolin injuries, it’s not even worth having one," said Dr. Kort.

    2. Another common reason people come in is for chest pain.


    "We get a ton of people who come in with chest pain and that is a very difficult complaint. If you’re a millennial or a child and you have chest pain, then coming to urgent care is probably appropriate. But, if you’re over 50 years old or have significant risk factors of hypertension, high cholesterol or diabetes, you should be in the hospital."

    3. A lot of STD testing is actually done at urgent care centers.


    "STD testing is something we discuss with the patient and we can perform testing on adolescents who are sexually active."

    4. Chronic pain cannot be treated in urgent care.


    "We do not treat chronic pain and we will not prescribe narcotics if they’re not necessary. I’ve had patients who come in requesting pain medicine, and I’ll look in the database to see if they have received different prescriptions from different providers in the last two weeks. And, if that's the case then they’re not getting any pain medicine from me. Most people with chronic pain should have a pain-management specialist."

    5. Three-hour waits are becoming a thing of the past.

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    "We have really streamlined the process. At CityMD, there is never a long wait time. We even have an app so people can see what the wait time is. Our goal is less than 20 minutes."

    6. Patients without insurance can be seen.


    "We do take patients that are not insured. We tell you right on the phone if we accept your insurance. Typically there's a set price for being seen. If we do additional testing then there's additional pricing. And we tell everybody what the additional pricing is before we do the tests. It's still much cheaper than going to the E.R. We take most insurance and our self-pay costs are far less than an E.R. would be."

    7. Appointments are not necessary – people can just walk in.


    "There is a triage process when you get in. If someone has chest pains, they’re going to go in first. If someone is bleeding, they're going in first. But for everyone else, it’s first come, first serve."

    8. People can come in for quick appointments – like physicals or vaccines – when they don't have time to wait for an available appointment with their primary care physician.

    "We have a lot of patients who come in for vaccines and we also see patients who want pregnancy tests, or need help with simple things, like UTIs."

    9. Most centers are open every single day of the year.


    "CityMD is open 365 days a year, and open on all major holidays."

    10. Urgent care saves people from having to make a trip to the E.R.

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    "In urgent care we can do a lot. We save people from going to the ER quite often. For example, if you are running for the bus and you fall and sprain your ankle, go to the urgent care center to get a quick X-Ray."

    11. Children can get physicals for school at an urgent care center.


    "The only thing we don't typically do is vaccinate kids who are under 10 years old. But, most kids get their vaccinations from their pediatrician. So, coming into urgent care to get physicals is very easy."

    12. Many centers send prescriptions electronically to pharmacies to speed up the process.


    "We also communicate with the patient the way they prefer us to. So, if they want us to text them instead of emailing them, we text them."

    13. X-Rays taken in urgent care centers are sent to a radiologist.


    "All of the X-Rays we take get sent to a radiologist to confirm our diagnosis or add to our diagnosis."

    14. If the issue the patient is experiencing is out of the scope of the physician's practice, they can get you to the right specialist.


    "If somebody has a medical concern and they're not sure where to go or can't be seen by their doctor, it's always worth coming to an urgent care center. If it's something that's out of our scope of practice, we can get them into the right specialist or get them to the E.R."

    15. They care about you and will follow up with you after you are discharged.

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    "I never look at it as people who don’t need to be there. Any opportunity to meet with the patient is an opportunity for me to at least talk, educate, and get them to know why we're there, what we do. Because we’re there for people."

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