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People Are Freaking Out After An Escalator Malfunctioned In Hong Kong And Left A Human Pile-Up

At least 18 people have been injured, according to local media.

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Several people have been injured after an escalator in a shopping complex in Hong Kong abruptly came to a halt and then reversed at a high speed for more than 10 seconds.

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The incident occurred around 4:00 p.m. Saturday in Langham Place — a shopping mall in the Mong Kok area of Kowloon — on the 45-meter escalator that connects the fourth and eighth floors.

In a video of the incident, the escalator, which is one of the longest in Hong Kong, can be seen jolting to a stop before reversing at a high speed.

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Several people at the bottom of the escalator can also be seen rushing to help pull shoppers out of the pile.


Another video submitted by a witness to Apple Daily Hong Kong shows the pile-up of people at the bottom of the escalator — an incident that left at least 18 injured.

View this video on YouTube

A spokesperson for Langham Place said that the shopping center is looking into the incident with high priority and apologized to the victims and their families, according to Apple Daily.

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The spokesperson said that the escalator had just passed a regular inspection two days prior.

A spokesperson for Hong Kong's Electrical and Mechanical Services Department — which inspected the elevator — told Apple Daily that based on initial investigations, the escalator's drive chain had suffered damage, which prevented it from braking.

The spokesperson added that a full investigation into the cause of the incident is ongoing.

Photos and videos of the incident have been widely shared via several local private Facebook groups.


"Special service: Accident with multiple injured at Langham Place 4th floor. According to reports, several people have fallen down an escalator. Time: 16:40 on 25/03/2017"


"Final Destination... I've been on that escalator before. The view is really nice," one person wrote.


Many are voicing their concern for those who have been injured.


"This is terrifying. I hope everyone's okay."

"Thank you to all the brave citizens who are helping others."


And reminding each other that this is Hong Kong, where people stay together and help each other.


Kassy Cho is a reporter with BuzzFeed News and is based in London.

Contact Kassy Cho at

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