Super Bowl Outage Caused By Electrical Equipment Failure

Don’t blame Beyonce. Blame Entergy New Orleans’ “electrical relay device.”

Charlie Riedel, File / AP

2. In a statement, Entergy New Orleans’ president and CEO Charles Rice says he “regret[s] the interruption,” which was caused by an equipment failure.

The [electrical relay] device was specifically installed to protect the Mercedes-Benz Superdome equipment in the event of a cable failure between the switchgear and the stadium.

While the relay functioned without issue during a number of high-profile events – including the New Orleans Bowl, the New Orleans Saints–Carolina Panthers game, and the Sugar Bowl – during Sunday’s game, the relay device triggered, signaling a switch to open when it should not have, causing the partial outage.

This device has since been removed from service and new replacement equipment is being evaluated.

3. During the Super Bowl, Entergy officials dodged blame for the outage, insisting that they were continuing to feed power to the Superdome.

Jonathan Bachman / AP

Charles Rice, who announced Tuesday that his company and Superdome management would hire outside experts to investigate the outage.

4. Here, two tweets sent from the corporate account while the stadium was dark:

We are working with Superdome officials to troubleshoot the issue. Power is being provided to the building.— Entergy

At all times, our distribution & transmission feeders were serving Superdome. We continue working w/ Superdome to address any issues.— Entergy

6. Entergy has since deleted this tweet:

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