Super Bowl Outage Caused By Electrical Equipment Failure
Don't blame Beyonce. Blame Entergy New Orleans' "electrical relay device."
In a statement, Entergy New Orleans' president and CEO Charles Rice says he "regret[s] the interruption," which was caused by an equipment failure.
The [electrical relay] device was specifically installed to protect the Mercedes-Benz Superdome equipment in the event of a cable failure between the switchgear and the stadium.
While the relay functioned without issue during a number of high-profile events – including the New Orleans Bowl, the New Orleans Saints–Carolina Panthers game, and the Sugar Bowl – during Sunday's game, the relay device triggered, signaling a switch to open when it should not have, causing the partial outage.
This device has since been removed from service and new replacement equipment is being evaluated.