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23 Secrets Retail Workers Won't Tell You

Your faith in humanity will be seriously tested.

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1. Holidays are not the most wonderful time of the year.

Between late nights doing inventory and rude customers, it's a virtual never-ending hell scape of sadness and despair.

4. Few things are more stressful than when a new line or collection comes in.

The entire staff will be unpacking boxes, setting up displays, and dressing mannequins until 4 a.m.


5. Headsets are great for gossip and shit-talking.

It's an inside thing.

6. You've faked being "the manager" just to keep a bad situation from getting worse.

7. Comfortable shoes and breaks are both worth their weight in gold.

When you're on your feet eight-plus hours a day these things are precious.

8. Even when you're not at work, you still obsessively fold, rearrange, and organize clothes.

Work habits die hard.


13. The break room is small, overcrowded, and almost always messy, but you definitely make the most out of your time there.

You would be surprised as to what can be accomplished in 15 minutes.

14. Co-workers are the best part of your job.

The inside jokes and shared struggle with them make the job bearable.

15. Every time a customer starts to write a check, you die a little inside.

All that's required is a photo ID, a passport, your past three electric bills, and a credit check.

16. Outside of the usual piles of clothes and hangers, you have found unspeakable messes in the fitting rooms.

Yes caca, urine, and pads. Yes, pads to name a few.


18. Sometimes no customers is actually worse than too many customers.

At least the time goes by quickly when you're busy.

20. Dressing a mannequin from head-to-toe is a hell of a lot harder than it looks.

Compression shirts? Really!?


22. Your soul is secretly and thoroughly crushed when a customer undoes four hours worth of folding and setting in under 30 seconds.

23. In the end you realize everyone should work retail at least once in their lives.

Few other jobs teach you more about how to interact with, treat, and respect people.