A woman has complained that she was suspended from Twitter after tweeting criticism of Taylor Swift.
The Twitter user, who wanted to remain anonymous, said she was locked out of her account after her tweet went viral.
From a separate Twitter account, she was able to see that the tweet was still getting likes, despite the account it was sent from being suspended.
Even after the suspension, the woman said that she is still getting abuse from Swift fans.
"I've sent appeals to Twitter several times but all I got was these automated emails," the woman told BuzzFeed News.
She tweeted the head of Twitter's trust and safety but got no response.
People were surprised by the suspension.
And some Swift fans even defended her.
A spokesperson for Twitter told BuzzFeed News that they don't comment on individual accounts for privacy and security reasons.
But BuzzFeed News understand that Twitter accounts are not suspended on basis of how many times they are reported.
According to Twitter's rules a user can have their account suspended if they engage or incite in the targeted abuse or harassment of others.
Their rules state that they take the following into consideration:
* If a primary purpose of the reported account is to harass or send abusive messages to others.
* If the reported behaviour is one-sided or includes threats.
* If the reported account is inciting others to harass another account.
* If the reported account is sending harassing messages to an account from multiple accounts.