I’ve had nothing but problems since purchasing an engagement ring from kay. First the diamond falls out, next the new one is loose. Had it sent in comes back with the inside ruby destroyed and engraving gone. After sending it in another time the Ruby still looks horrible and engraving still gone. I accepted it and went home because I’m more worried about what else they can screw up if I sent it in again. I won’t even purchase a wedding band from here after the experience.