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Are Your Retail Opinions The Same As Everyone Else's?

Do you always end up appeasing annoying customers?

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  1. Do you get along with your managers and coworkers?

    BuzzFeed
    Correct
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    I get along with my managers, but not my coworkers.
    Correct
    Incorrect
    I get along with my coworkers, but not my managers.
    Correct
    Incorrect
    I get along with both my managers and my coworkers.
    Correct
    Incorrect
    I don't get along with my managers or my coworkers.
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Do you get along with your managers and coworkers?
  1.  
    vote votes
    I get along with my managers, but not my coworkers.
  2.  
    vote votes
    I get along with my coworkers, but not my managers.
  3.  
    vote votes
    I get along with both my managers and my coworkers.
  4.  
    vote votes
    I don't get along with my managers or my coworkers.
  1. What do you do if you're running late?

    BuzzFeed
    Correct
    Incorrect
    Call my manager and let them know.
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    Get there as fast as I can and hope no one notices.
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    Incorrect
    Get a friend to clock in for me, I’d do the same for them.
    Correct
    Incorrect
    Via Getty Images
    Quit. The shame of being late is too much to live with.
    Via Getty Images
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What do you do if you're running late?
  1. Call my manager and let them know.
     
    vote votes
    Call my manager and let them know.
  2. Get there as fast as I can and hope no one notices.
     
    vote votes
    Get there as fast as I can and hope no one notices.
  3. Get a friend to clock in for me, I’d do the same for them.
     
    vote votes
    Get a friend to clock in for me, I’d do the same for them.
  4. Quit. The shame of being late is too much to live with.
     
    vote votes
    Quit. The shame of being late is too much to live with.
  1. How do you greet a customer who walks into the store?

    Getty Images
    Correct
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    Say hello and ask them if I can help with anything.
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    Smile and say hello, then keep busy with other work.
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    Incorrect
    Ignore them - they’ll approach me if they need help.
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How do you greet a customer who walks into the store?
  1.  
    vote votes
    Say hello and ask them if I can help with anything.
  2.  
    vote votes
    Smile and say hello, then keep busy with other work.
  3.  
    vote votes
    Ignore them - they’ll approach me if they need help.
  1. A customer insists you check in the back for an item, even after you tell them your store doesn't have a stock room. What do you do?

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    Call a manager to reiterate that we don’t keep anything “in the back”.
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    Go to the back of the store and do nothing for 5 minutes before returning to tell them that it isn’t there.
    Correct
    Incorrect
    Continue trying to explain it to them and pray they eventually get it.
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A customer insists you check in the back for an item, even after you tell them your store doesn't have a stock room. What do you do?
  1.  
    vote votes
    Call a manager to reiterate that we don’t keep anything “in the back”.
  2.  
    vote votes
    Go to the back of the store and do nothing for 5 minutes before returning to tell them that it isn’t there.
  3.  
    vote votes
    Continue trying to explain it to them and pray they eventually get it.
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  1. You’re standing near the customer service desk when the phone rings. What do you do?

    Getty Images
    Correct
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    Answer it.
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    Answer it but only after they’ve called back for the third time.
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    Incorrect
    Run to the other side of the store and avoid picking it up at all costs.
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You’re standing near the customer service desk when the phone rings. What do you do?
  1.  
    vote votes
    Answer it.
  2.  
    vote votes
    Answer it but only after they’ve called back for the third time.
  3.  
    vote votes
    Run to the other side of the store and avoid picking it up at all costs.
  1. What do you do on your break?

    BuzzFeed
    Correct
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    Break? I haven’t had one of those in 92 years.
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    Sit in the staff room with my colleagues.
    Correct
    Incorrect
    Go out and grab some coffee or a bite to eat.
    Correct
    Incorrect
    Via Getty Images
    Do some shopping in the store where I work.
    Via Getty Images
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What do you do on your break?
  1. Break? I haven’t had one of those in 92 years.
     
    vote votes
    Break? I haven’t had one of those in 92 years.
  2. Sit in the staff room with my colleagues.
     
    vote votes
    Sit in the staff room with my colleagues.
  3. Go out and grab some coffee or a bite to eat.
     
    vote votes
    Go out and grab some coffee or a bite to eat.
  4. Do some shopping in the store where I work.
     
    vote votes
    Do some shopping in the store where I work.
  1. You just spent an hour building a display when a customer decides to pick an item from the centre and make the whole thing fall apart. What do you do?

    Correct
    Incorrect
    Leave it for someone else to do.
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    That’s expected with the job. I’ll just rebuild it, it’ll keep me busy anyway
    Correct
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    Groan a little and reassemble it halfheartedly.
    Correct
    Incorrect
    Fix it but cry about it on the walk home.
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You just spent an hour building a display when a customer decides to pick an item from the centre and make the whole thing fall apart. What do you do?
  1.  
    vote votes
    Leave it for someone else to do.
  2.  
    vote votes
    That’s expected with the job. I’ll just rebuild it, it’ll keep me busy anyway
  3.  
    vote votes
    Groan a little and reassemble it halfheartedly.
  4.  
    vote votes
    Fix it but cry about it on the walk home.
  1. Which of these is the best feeling?

    BuzzFeed
    Correct
    Incorrect
    When a coworker asks you to cover their shift, so you get more hours than usual.
    Correct
    Incorrect
    When your till difference is zero.
    Correct
    Incorrect
    When a customer you served leaves positive feedback about their store experience.
    Correct
    Incorrect
    Via Getty Images
    When a fussy customer asks to speak to a manager and the manager tells them exactly what you said.
    Via Getty Images
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Which of these is the best feeling?
  1. When a coworker asks you to cover their shift, so you get more hours than usual.
     
    vote votes
    When a coworker asks you to cover their shift, so you get more hours than usual.
  2. When your till difference is zero.
     
    vote votes
    When your till difference is zero.
  3. When a customer you served leaves positive feedback about their store experience.
     
    vote votes
    When a customer you served leaves positive feedback about their store experience.
  4. When a fussy customer asks to speak to a manager and the manager tells them exactly what you said.
     
    vote votes
    When a fussy customer asks to speak to a manager and the manager tells them exactly what you said.
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  1. Is your customer service voice different from your regular voice?

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    Yes, it’s so fake it feels like an alternate persona.
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    It's basically the same, just a little more bubbly and professional.
    Correct
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    Nope, I’m naturally friendly with everyone.
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Is your customer service voice different from your regular voice?
  1.  
    vote votes
    Yes, it’s so fake it feels like an alternate persona.
  2.  
    vote votes
    It's basically the same, just a little more bubbly and professional.
  3.  
    vote votes
    Nope, I’m naturally friendly with everyone.
  1. Which of these is the worst feeling?

    BuzzFeed
    Correct
    Incorrect
    When a customer offers you change after you’ve already entered the original amount into the register.
    Correct
    Incorrect
    Doing inventory.
    Correct
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    When a customer yells at you for something beyond your control, like paying for plastic bags.
    Correct
    Incorrect
    When a customer wants to pay with 4 gift cards, 32 coins, and 2 credit cards.
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Which of these is the worst feeling?
  1. When a customer offers you change after you’ve already entered the original amount into the register.
     
    vote votes
    When a customer offers you change after you’ve already entered the original amount into the register.
  2. Doing inventory.
     
    vote votes
    Doing inventory.
  3. When a customer yells at you for something beyond your control, like paying for plastic bags.
     
    vote votes
    When a customer yells at you for something beyond your control, like paying for plastic bags.
  4. When a customer wants to pay with 4 gift cards, 32 coins, and 2 credit cards.
     
    vote votes
    When a customer wants to pay with 4 gift cards, 32 coins, and 2 credit cards.
  1. Do you enjoy working in retail?

    BuzzFeed
    Correct
    Incorrect
    Yes
    Correct
    Incorrect
    No
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Do you enjoy working in retail?
  1.  
    vote votes
    Yes
  2.  
    vote votes
    No
 
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