1. Ask them to run to the store for you.
Me: “Excuse me sir but we don’t have a banana for your strawberry banana smoothie. I can make a different one for you if you’d like.” Customer: “You guys can’t go to stop and shop and get some bananas?” Me: 😑 #paneraproblems
2. Get mad about something you didn't order.
I once had a lady order the tomato mozz flatbread and she was pissed cuz it wasn't pizza when she got it. #paneraproblems @problems_panera
3. Scream when the total is expensive.
A lady came through DT today and wanted 5 quarts of soup and 20 extra baguettes. Her total was $109 and she screamed at me bc that was not what she was expecting, especially when it’s not on our menu. 🤦🏻♀️🤦🏻♀️@Panera_Struggle @problems_panera
4. Order something they don't make.
I'm on cash today and I said bread, chips or apple and the lady goes "yes, French fries." 🙄 #paneraproblems
5. Forgo clearing your messy table.
@problems_panera
6. Complain about nature.
Guy just came in and said he was almost stung by a hummingbird on our patio. I’ve never laughed so hard in my life. I didn’t even want to explain to him how hummingbirds don’t sting you, I’ll let him go on thinking that.
7. Be aggressively demanding.
Love it when old people swing around the corner and wave the dairy pitchers in my face to refilll them @problems_panera
8. Change your mind at the very last second.
*customer’s sandwich is almost done* Customer: wait no I want it entirely different than I did when you rang it up! @problems_panera
9. Blame employees for your frustration.
I love when a customer blames me for making them late for work and theyre order has been on my screen for 3 minutes. Honey, you were already late when you left your house, dont stop for food IN THE MIDDLE OF THE BREAKFAST RUSH @problems_panera
10. Forget what you ordered 10 minutes ago.
@problems_panera #paneraproblems Why when I deliver food to people’s table they act like they don’t know what they ordered 🙄 “who had the blt sandwich” “uhhhhh idk”
11. Return food a week later.
@problems_panera Had a lady come in with a panera bag that looked suspiciously gross and leaky and overall disgusting. She comes to my register, sets it on the counter and says “I went through the Drive Thru a week ago..” you can imagine the rest🤢
12. Be disrespectful during their break.
Customer just yelled at me because I wouldn't take their order while I was on break 🙃 @problems_panera @Panera_Struggle
13. Become impatient.
@problems_panera one thing that bothers me in dining room is when you deliver a big order and they say “we have more...” DOES IT LOOK LIKE I HAVE 10 HANDS????
14. Essentially order cheese without cheese.
Ok guys I got a winner today: “Can I have an asiago loaf without the cheese?” WITHOUT THE CHEESE Y’ALL!! 😂☠️🧀 @Panera_Struggle @PaneraBProbs @problems_panera
15. Not listen.
“what’s on the Italian? *lists ingredients* “Can I get it on a roll?” “Yes it comes on our hoagie roll.” “Does it have lettuce and tomato?” “No, arugula.” “Does it have mustard?” ...Did you even listen when I just told you all this??? @problems_panera
16. Be really, really nit picky.
Had a lady ask if we could pick the carrots out of her broccoli cheddar... through drive thru... during lunch rush #paneraprobs @PaneraBProbs @problems_panera
17. Forget where the heck you are.
Today a customer asked me if she could get a “mc pick two” 😏🤣 #wrongplace @problems_panera
18. Create a whole new menu.
Stop ordering modified open faced breakfast sand w/ spread avocado, then over easy egg, variations of sofrito, arugula “garnish”🙄STOP HACKING OUR MENU TO SATISFY YOUR LUST FOR “AVOCADO TOAST”🍞🥑🍳 Until you’re on the payroll, the creations & hacks belong to us✊🏼 #PaneraStrong
19. And, finally, tell employees what they already know.
"excuse me ma'am, you're out of Sierra Mist"