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Here's How To Avoid Getting Banned From Making Returns At Sephora

Yeah, they're definitely tracking your shopping habits.

One of the many reasons why Sephora has so many loyal customers is their relatively lenient return policy. I mean, it's practically a life saver.

Many customers enjoy the company's policy that allows customers to receive a full refund when they return new or used products within 60 days of purchase. If you try to return a product without the original receipt, Sephora offers a product exchange instead of a refund.
@thecityofjules / Via Twitter: @thecityofjules

Many customers enjoy the company's policy that allows customers to receive a full refund when they return new or used products within 60 days of purchase. If you try to return a product without the original receipt, Sephora offers a product exchange instead of a refund.

So earlier this week, when the Wall Street Journal reported that the makeup chain is using a service that tracks spending behaviors and can lead to a ban on returning products, many diehard Sephora shoppers were shocked.

The service, which is called The Retail Equation (TRE), is also used by Best Buy, Victoria's Secret, and Home Depot, among others.
Thomas Lohnes / Getty Images

The service, which is called The Retail Equation (TRE), is also used by Best Buy, Victoria's Secret, and Home Depot, among others.

Many of Sephora's Beauty Insider members have used the return policy to make sure they were truly happy with their purchase, and even when customers brought their receipts to complete a return some have received warning emails about their shopping habits.

Sephora addressed its use of TRE in a statement to Racked, and explained that TRE isn't meant to prohibit all returns, but to monitor for people who abuse the system.

"We make every effort to accommodate returns, but a small fraction of customers take advantage of our policy, in many cases returning more than twice as much merchandise as they purchase. This limits product selection and unfairly impacts other clients. When we identify excessive return patterns, we notify those customers that we may limit future returns or exchanges if no proof of purchase is provided."

This all might seem alarming, but honestly, it's not worth stressing about too much if you keep your receipts.

Essentially, when you provide your driver's license to complete a return, TRE keeps a record of it and marks which stores you have returned to, the date and time of each return, whether the return involved a receipt or not, and the overall dollar amount.If you return a product to Sephora and have a copy of your receipt, you're golden. But if you return a product without a receipt (for an exchange), that's when your information gets sent to TRE as a precautionary measure.
Astrid Stawiarz / Getty Images

Essentially, when you provide your driver's license to complete a return, TRE keeps a record of it and marks which stores you have returned to, the date and time of each return, whether the return involved a receipt or not, and the overall dollar amount.

If you return a product to Sephora and have a copy of your receipt, you're golden. But if you return a product without a receipt (for an exchange), that's when your information gets sent to TRE as a precautionary measure.

Basically, if you want to stay in Sephora's good graces, always keep your receipts, and maybe cut back on how often you return products. Sure, returns are inevitable, especially with makeup, but constantly returning products without a receipt can land you in Sephora return purgatory, and no one wants that.

FOX / Via giphy.com

So be a good little shopper and hold onto those receipts, y'all, because while TRE was designed to flag people committing fraudulent returns, if you keep making frequent returns, you might just get banned, too.

Dimension Films / Via giphy.com
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