2. Though it's not as awkward as having to explain to a waiting customer that their item can't actually be found, and so they must get a refund.
3. The staff discount is only 10%.
That applies to everyone, from management down.
4. That doesn't stop everyone from bugging us for our discount.
5. Friends and family members are always asking us, outside of work hours, if an item is in stock.
6. That said, any staff member worth their salt can recall item catalogue numbers from memory.
8. Working at Argos provides great general training in the essential skill of patiently and politely dealing with members of the public.
9. We quickly get wise to all the tricks customers pull in order to blag a refund under the 30-Day Money Back Guarantee.
"Ah, so these Christmas lights suddenly stopped working on December 26 and you don't need them any more and would like your money back instead? I'll give you to the count of 10 to get the hell out of this store."
I say bring back the legendary 16-Day Money Back Guarantee to limit the scope of such scams.
11. We also learn how to get rid of customers who turn up at the door five minutes after we've shut for the day.
12. This is especially the case at Christmas, when the crowds of customers threaten to become borderline unmanageable.
13. In the olden days, the most dreaded word for stockroom employees was "re-bin".
14. Staff now wear headsets when picking items in the stockroom, but sometimes we miss the simplicity of a machine spitting out paper order slips.
15. We hate being put on the deliveries schedule, as we have to start super early or work late at night.
16. Everyone has their favourite spot to hide in the stockroom.
17. This is what happens every time we have to help a customer fit a large item into a tiny car.
18. In our lower moments, we have been tempted to get a "five-finger discount" on some of the fancier items in stock.
19. Argos Direct sales – for big items requiring home delivery – are a head-wrecking, time-consuming nightmare.
It's always a competition between you and the customer as to who loses the will to live first.