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1.You don’t have to like every customer, but you don’t need to let them know that.
2.Social media, where robots go to be customer service reps
3.Customers, your voices will be heard…kind of.
4.It’s not always about how you respond, but how quickly.
5.This time it’s personal…too personal.
6.Not every customer can be a VIP. Don’t ignore the little people
7.Customers are people, not numbers.
8.When the customer raises their voice, and you return fire with fire
9.You know what happens when you assume something about your customers…
10.When the customer doesn’t get what they expected.
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