People Trying To Reschedule Their Canceled Flights Are Being Kept On Hold For A Very Long Time

Thanks a lot, Hercules.

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Journalist Julianna Goldman tweeted that she had been on hold with United for 10 hours and counting.

Dear @United -- we have now been listening to your hold music for 10 hours and 44 minutes. #unitedfail

juliannagoldman

@juliannagoldman

Dear @United -- we have now been listening to your hold music for 10 hours and 44 minutes. #unitedfail

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But thankfully she was finally able to speak to an agent after waiting for a full 12 hours of her life.

Dear @united - finally got agent after 1 he on other phone. Right when we hit 12 hour mark. #stillgoing

juliannagoldman

@juliannagoldman

Dear @united - finally got agent after 1 he on other phone. Right when we hit 12 hour mark. #stillgoing

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Although not everyone had to wait for half a day to reschedule their flight, others had very different definitions of what made a long hold time.

Crazy hold time @DeltaAssist I've been on hold 53 minutes. I need to cancel my flight. Confirmation is G3ZRN7. Refund please @Delta

Andy Iser

@andyiser

Crazy hold time @DeltaAssist I've been on hold 53 minutes. I need to cancel my flight. Confirmation is G3ZRN7. Refund please @Delta

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Ok @united, you ask me to call about my xled flight and now I'm on hold for 37 mins and counting? Help!

Brandon Crouch

@brandoncrouch_

Ok @united, you ask me to call about my xled flight and now I'm on hold for 37 mins and counting? Help!

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Flight back to school just got canceled- been on hold with United Airlines for 30 mins so far #wishmeluck

Lynae Tucker

@Lynae_T

Flight back to school just got canceled- been on hold with United Airlines for 30 mins so far #wishmeluck

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Trying to fix a cancelled flight and can't get through - on hold for 30 mins... Any other options? @porterairlines

Alexis Wright

@alexisvwright

Trying to fix a cancelled flight and can't get through - on hold for 30 mins... Any other options? @porterairlines

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Woke up to flight being pushed back 3 days. Been on hold w/ @united for 40 mins. #fail #brutalstorm

Corinne Hoare

@corinnehirsch

Woke up to flight being pushed back 3 days. Been on hold w/ @united for 40 mins. #fail #brutalstorm

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While I was on hold with United for an hour, my flight was "un-canceled." But now they've already processed my refund, so .... smh.

Jeff McDonald

@JMcDonald_SAEN

While I was on hold with United for an hour, my flight was "un-canceled." But now they've already processed my refund, so .... smh.

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Some were willing to wait a little longer before losing their shit.

@QantasAirways Help!!! We need to change flights from NZ to LHR for a 6.55am flight! On hold for 1 hour!!!!! Can you help? Emergency!!!!!!!

Gemma

@kiwigem

@QantasAirways Help!!! We need to change flights from NZ to LHR for a 6.55am flight! On hold for 1 hour!!!!! Can you help? Emergency!!!!!!!

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Can't get anywhere on @united web site, over two hours on hold and told there was nothing that could be done about my flight? R U KIDDING??

Heather

@runnergurl32

Can't get anywhere on @united web site, over two hours on hold and told there was nothing that could be done about my flight? R U KIDDING??

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ONE HOUR AND THIRTY MINUTES ON HOLD with @JetBlue after they canceled my flight hours before leaving. Cant even ask them questions #fuckyou

Jaclyn Conti

@Jaclyncontiii

ONE HOUR AND THIRTY MINUTES ON HOLD with @JetBlue after they canceled my flight hours before leaving. Cant even ask them questions #fuckyou

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3 and 1/2 hours on hold with @SouthwestAir to rebook a canceled flight. Annoyed is an understatement.

Tory osborne

@ToryyOsborne

3 and 1/2 hours on hold with @SouthwestAir to rebook a canceled flight. Annoyed is an understatement.

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@united Was on hold with you for 3 hours and got disconnected! Now can't even contact you and my flight is canceled! How to rebook?!?!

Chaffee-Thanh Nguyen

@ChaffeeNguyen

@united Was on hold with you for 3 hours and got disconnected! Now can't even contact you and my flight is canceled! How to rebook?!?!

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I've been on hold with US Airways for 2 hours and 14 minutes waiting to get our cancelled flight from NOLA-->Phil-->LAX rebooked. Big mess!

LaurenSisler

@LaurenSisler

I've been on hold with US Airways for 2 hours and 14 minutes waiting to get our cancelled flight from NOLA-->Phil-->LAX rebooked. Big mess!

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A few people were very calm and matter-of-fact about the entire ordeal.

Flight cancelled yesterday on @AmericanAir out of @FlyYKF, rebooked flight now cancelled. 800 number hold time at 2.5 hours…

Kyle louis

@kydlo

Flight cancelled yesterday on @AmericanAir out of @FlyYKF, rebooked flight now cancelled. 800 number hold time at 2.5 hours…

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#southwestairlines after a week of terrible service, flight 1001. 1 hour 50 mins late, now has a 20 min hold before getting a gate.

Ed Bierdeman

@ebierdeman

#southwestairlines after a week of terrible service, flight 1001. 1 hour 50 mins late, now has a 20 min hold before getting a gate.

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Some people were upset they were missing super important tech conferences.

Been on hold for almost 40 minutes with @SouthwestAir trying to reschedule my flight to #CES2014. Missing the 2 full days, but hopeful!

Will

@williamsuhr

Been on hold for almost 40 minutes with @SouthwestAir trying to reschedule my flight to #CES2014. Missing the 2 full days, but hopeful!

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While others had a bit more pressing matters at hand.

@JetBlue on hold for 2 hours, earliest flight online is next sunday, what else can we do? Patients waiting for surgery cant wait that long

meg ayers

@megn0g

@JetBlue on hold for 2 hours, earliest flight online is next sunday, what else can we do? Patients waiting for surgery cant wait that long 😥

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Many just wanted the airlines to figure out how to answer their phones.

When your flight gets cancelled you'd expect @united to at least answer a phone or even be put on hold rather then hung up on #figureitout

David Beaumont

@beaumontdavid

When your flight gets cancelled you'd expect @united to at least answer a phone or even be put on hold rather then hung up on #figureitout

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On hold for 2.5hrs with @united now, flight cancelled and they want to rebook me for 5 days time. How about you answer your phones!!!

Chris

@SanFranGlasgow

On hold for 2.5hrs with @united now, flight cancelled and they want to rebook me for 5 days time. How about you answer your phones!!!

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@united How about you use all the pilots and flight attendants not flying and get them to answer your phones.

Shannon O'Donnell

@Shanodo

@united How about you use all the pilots and flight attendants not flying and get them to answer your phones.

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#WTF @united ! You bumped my flight back two days and now you don't have enough customer reps to answer your phones? this is nonsense.

Ariel Kagan

@kagan20a

#WTF @united ! You bumped my flight back two days and now you don't have enough customer reps to answer your phones? this is nonsense.

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A lot of people ended up waiting anywhere from two to six hours before getting to speak to someone.

Still on hold about my cancelled flight on @united. They say a picture is worth a thousand words.

Ryan Bogner

@RKBMTG

Still on hold about my cancelled flight on @united. They say a picture is worth a thousand words.

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After 5 hours on hold and finally rebooking our flight for 2 days later @Delta has cancelled our flight again. Never fly @Delta again

Lauren J Murphy

@MurfMurphy18

After 5 hours on hold and finally rebooking our flight for 2 days later @Delta has cancelled our flight again. Never fly @Delta again

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After 6 hours on hold and another hour on the phone, finally got a flight booked for the family. Exhausted and pleased in equal measure

brownbread mixtape

@brownbreadmix

After 6 hours on hold and another hour on the phone, finally got a flight booked for the family. Exhausted and pleased in equal measure

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@AmericanAir 3 hours on hold w/AA and still waiting for someone to talk to after AA canceled my flight #AAfail #3hourwaitonphone #sadtimes

Bryan Weakland

@BryanWeakland

@AmericanAir 3 hours on hold w/AA and still waiting for someone to talk to after AA canceled my flight #AAfail #3hourwaitonphone #sadtimes

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On hold with @AirCanada 5 hours trying to rebook 6:30 am flight ORD to YYZ. What happens if I hang up now and don't show for flight?

Susan Gaugush

@GoalieSue

On hold with @AirCanada 5 hours trying to rebook 6:30 am flight ORD to YYZ. What happens if I hang up now and don't show for flight?

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On hold for 3 hours to talk to #unitedairlines to change my flight. Fuck this im going to the airport.

CrUeLiNtEnTiOnS

@LegendaryRegret

On hold for 3 hours to talk to #unitedairlines to change my flight. Fuck this im going to the airport.

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Unfortunately waiting on hold for so long broke some people on a psychological level.

Dear @JetBlue you cancelled my flight and now I'm on hold for more than an hour; I think I need a psychologist because I now have depression

CandaceMae

@candymaee

Dear @JetBlue you cancelled my flight and now I'm on hold for more than an hour; I think I need a psychologist because I now have depression

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Nothing is more soul crushing & mind numbing then being on hold about a canceled flight for over an hour with "Over The Rainbow" on repeat.

Sarah

@SarahBTweets

Nothing is more soul crushing & mind numbing then being on hold about a canceled flight for over an hour with "Over The Rainbow" on repeat.

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And for those who were left completely stranded without a single flight to their desired destination, there was only one thing left to do:

"Where's the bar?" "Can I get some wine glasses sent up to my room?" - literally everyone who has entered this hotel. #StrandedInBoston

Willa K཮rner

@willak

"Where's the bar?" "Can I get some wine glasses sent up to my room?" - literally everyone who has entered this hotel. #StrandedInBoston

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Cate Sevilla is the UK managing editor for BuzzFeed and is based in London.

Contact Cate Sevilla at cate.sevilla@buzzfeed.com .

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