2. People have been scrambling to reschedule their flights, and some have been left hold with various airline companies for quite a long time.
3. Journalist Julianna Goldman tweeted that she had been on hold with United for 10 hours and counting.
Dear @United — we have now been listening to your hold music for 10 hours and 44 minutes. #unitedfail
4. But thankfully she was finally able to speak to an agent after waiting for a full 12 hours of her life.
Dear @united - finally got agent after 1 he on other phone. Right when we hit 12 hour mark. #stillgoing
5. Although not everyone had to wait for half a day to reschedule their flight, others had very different definitions of what made a long hold time.
Crazy hold time @DeltaAssist I’ve been on hold 53 minutes. I need to cancel my flight. Confirmation is G3ZRN7. Refund please @Delta
Ok @united, you ask me to call about my xled flight and now I’m on hold for 37 mins and counting? Help!
Flight back to school just got canceled- been on hold with United Airlines for 30 mins so far #wishmeluck
Trying to fix a cancelled flight and can’t get through - on hold for 30 mins… Any other options? @porterairlines
Woke up to flight being pushed back 3 days. Been on hold w/ @united for 40 mins. #fail #brutalstorm
While I was on hold with United for an hour, my flight was “un-canceled.” But now they’ve already processed my refund, so …. smh.
11. Some were willing to wait a little longer before losing their shit.
@QantasAirways Help!!! We need to change flights from NZ to LHR for a 6.55am flight! On hold for 1 hour!!!!! Can you help? Emergency!!!!!!!
Can’t get anywhere on @united web site, over two hours on hold and told there was nothing that could be done about my flight? R U KIDDING??
ONE HOUR AND THIRTY MINUTES ON HOLD with @JetBlue after they canceled my flight hours before leaving. Cant even ask them questions #fuckyou
3 and 1/2 hours on hold with @SouthwestAir to rebook a canceled flight. Annoyed is an understatement.
@united Was on hold with you for 3 hours and got disconnected! Now can’t even contact you and my flight is canceled! How to rebook?!?!
I’ve been on hold with US Airways for 2 hours and 14 minutes waiting to get our cancelled flight from NOLA—>Phil—>LAX rebooked. Big mess!
17. A few people were very calm and matter-of-fact about the entire ordeal.
Flight cancelled yesterday on @AmericanAir out of @FlyYKF, rebooked flight now cancelled. 800 number hold time at 2.5 hoursâ€¦
#southwestairlines after a week of terrible service, flight 1001. 1 hour 50 mins late, now has a 20 min hold before getting a gate.
19. Some people were upset they were missing super important tech conferences.
Been on hold for almost 40 minutes with @SouthwestAir trying to reschedule my flight to #CES2014. Missing the 2 full days, but hopeful!
20. While others had a bit more pressing matters at hand.
@JetBlue on hold for 2 hours, earliest flight online is next sunday, what else can we do? Patients waiting for surgery cant wait that long í ½í¸¥
21. Many just wanted the airlines to figure out how to answer their phones.
When your flight gets cancelled you’d expect @united to at least answer a phone or even be put on hold rather then hung up on #figureitout
On hold for 2.5hrs with @united now, flight cancelled and they want to rebook me for 5 days time. How about you answer your phones!!!
@united How about you use all the pilots and flight attendants not flying and get them to answer your phones.
#WTF @united ! You bumped my flight back two days and now you don’t have enough customer reps to answer your phones? this is nonsense.
25. A lot of people ended up waiting anywhere from two to six hours before getting to speak to someone.
Still on hold about my cancelled flight on @united. They say a picture is worth a thousand words.
Lauren J Murphy
After 5 hours on hold and finally rebooking our flight for 2 days later @Delta has cancelled our flight again. Never fly @Delta again
After 6 hours on hold and another hour on the phone, finally got a flight booked for the family. Exhausted and pleased in equal measure
@AmericanAir 3 hours on hold w/AA and still waiting for someone to talk to after AA canceled my flight #AAfail #3hourwaitonphone #sadtimes
On hold with @AirCanada 5 hours trying to rebook 6:30 am flight ORD to YYZ. What happens if I hang up now and don’t show for flight?
On hold for 3 hours to talk to #unitedairlines to change my flight. Fuck this im going to the airport.
31. Unfortunately waiting on hold for so long broke some people on a psychological level.
Dear @JetBlue you cancelled my flight and now I’m on hold for more than an hour; I think I need a psychologist because I now have depression
Nothing is more soul crushing & mind numbing then being on hold about a canceled flight for over an hour with “Over The Rainbow” on repeat.
33. And for those who were left completely stranded without a single flight to their desired destination, there was only one thing left to do:
“Where’s the bar?” “Can I get some wine glasses sent up to my room?” - literally everyone who has entered this hotel. #StrandedInBoston
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