Roughly one million Samsung Galaxy Note7 phones have been formally recalled by the US Consumer Product Safety Commission (CPSC) due to the danger of the phone’s lithium ion batteries overheating and exploding.
According to the statement, users are entitled to a replacement or a refund of their phones, which retail for between $850 and $890.
Any phone sold before September 15, 2016 is subject to recall. If you own a Samsung Note7 and want to find out if your phone has been recalled, examine the IMEI number on the phone and either call Samsung— preferably on a separate phone! — or visit samsung.com.
The recall statement reads, “Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.” Mexico and Canada have also recalled Note7, which went on sale August 19.
As early as September 2, the CPSC issued a warning about the potential for the battery cell in the phone to explode. Samsung by that point had already said it would “voluntarily replace” users’ devices because of the dangerous battery.
Following the cautionary statement, American airlines have been asking passengers to turn their Note7 phones off for the duration of flights. In a September 9th statement, the CPSC recommended that users stop charging the device altogether and power it down. The current recall reiterates those sentiments.
However, while sales of the Note7 dropped after reports of exploding batteries started surfacing, data from Apteligent shows that most people who already owned the phone hadn’t stopped using it.
Samsung’s president of Samsung’s mobile business, Koh Dong-jin said in a September 2 press conference, “It has been confirmed that it was a battery cell problem. There was a tiny problem in the manufacturing process, so it was very difficult to find out.”
The recall could inspire other big markets, namely China, to recall the phone. Chinese media have noted that while Samsung has recalled 2.5 million phones in 13 countries, it has only recalled just under 2,000 phones in China.
In a press release, Samsung said that replacement Galaxy Note7 phones will be available at retail locations by September 21 for customers with recalled phones. If you’re affected by the recall, you can request a new Note7, a Samsung Galaxy S7 phone with a refund of the price difference, or a full refund for the original purchase.
In a press release, Samsung said that 500,000 new Note7 phones have arrived in the US to replace the recalled phones. The replacements will be available in stores on September 21. The company also said it will push a software update to all recalled Galaxy Note7 phones that will prompt users to power down the devices and exchange them, if owners still haven’t. Since explosions tend to adversely affect personal health, it's advised that owners quit dillydallying about exchanging their phones.
Blake Montgomery is a reporter with BuzzFeed News and is based in San Francisco.
Contact Blake Montgomery at firstname.lastname@example.org.
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