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    The Secrets To Getting Exactly What You Want From Customer Service

    "Your call is very important to us ..."

    While the internet can be a wonderful place to vent, one of the most cringeworthy corners of Twitter belongs to the “Where’s my refund?!” crowd. You’ve probably witnessed numerous tweets of this nature aimed at airlines or hotels. You know, people who hurl demands at brands — most of which go unanswered — not realizing their attempt to be “heard” is, in fact, futile.

    Kill 'em with kindness.

    Get the point and make your intentions clear.

    Keep track of it all.

    If all else fails, try someone else.