And it’s not just on Twitter. Wherever there’s a social network, it seems like there will always be someone yell-typing at a company expecting to get their problem resolved.
Perhaps it’s a result of the rise in phone phobia, or maybe it just feels good to direct stress-induced anger at someone publicly, but here’s an idea: Why not contact customer service directly? Sure, getting in touch with a customer service rep isn’t anyone’s idea of a good time, but it’s still a humble art that can yield results in real time.
Before you begrudgingly reach for your phone, may we suggest the live online service chat first? The preferred method of millennials, online customer service chats connect you with a real person in a low-pressure setting, which is great if you’re multitasking or work in an open office because you can connect when it’s most convenient for you and without making a peep. Most major companies offer live chat services nowadays, and whether you’re dealing with banking inquiries, technical help, or refunds and credits, you might be surprised by how easy and effective it is.
Whatever method you choose, we’re here to coach you through a winning customer service exchange. Below, a couple of tips to help you get what you want from the person on the other end.