back to top
Community

12 Things Every Customer Service Agent Hates

Customer service is dead. And the customer killed it

Posted on

1. Most "Customer Service" Jobs Nowadays Are Just Sales Jobs In Disguise

I'm not flashy salesman guy, I just want to help some people and solve some problems
Via salesbenchmarkindex.com

I'm not flashy salesman guy, I just want to help some people and solve some problems

2. My Extension Doesn't Make Me Your Personal Attendant

Unless I'm a supervisor or in an escalated department, anyone can help you. Plus, you know, its a call center so if you call me I'll probably be on the phone!
Via biogasmax.org

Unless I'm a supervisor or in an escalated department, anyone can help you. Plus, you know, its a call center so if you call me I'll probably be on the phone!

3. Thinking A Supervisor Is The Key To All Of Your Dreams

Granted, there are times when a call needs to be escalated. But chances are the person you speak with isn't technically a supervisor, but someone in a different department that handles irate customers. Sometimes its just another regular agent! And most of the time they tell you what the original agent tried to tell you. Who do you think trained them to tell you that in the first place?!?!
Via shutterstock.com

Granted, there are times when a call needs to be escalated. But chances are the person you speak with isn't technically a supervisor, but someone in a different department that handles irate customers. Sometimes its just another regular agent! And most of the time they tell you what the original agent tried to tell you. Who do you think trained them to tell you that in the first place?!?!

4. Complaining About Long Hold Times

The wait is the same for everybody. And part of the reason its taking so long? Because everybody feels the need to talk for 20 minutes about how long the wait was. Its a vicious cycle. Just state your business and move along!
Via internetcafedevotions.com

The wait is the same for everybody. And part of the reason its taking so long? Because everybody feels the need to talk for 20 minutes about how long the wait was. Its a vicious cycle. Just state your business and move along!

5. People Love To Hear Themselves Speak

Another reason the wait was so long. Ask a yes/no question and get a 12 minute monologue as a response. Or when the agent comes on the line and its nonstop blabbering until you stop and say "hello?". Yeah, I'm here, just listening to you spew stream of consciousness all over me
Via achievedstrategies.com

Another reason the wait was so long. Ask a yes/no question and get a 12 minute monologue as a response. Or when the agent comes on the line and its nonstop blabbering until you stop and say "hello?". Yeah, I'm here, just listening to you spew stream of consciousness all over me

6. Insisting On A First And Last Name

Only required to give a first name. And what difference does it ultimately make? The agent could say any name and you wouldn't really know the difference
Via epistle.langhornepres.org

Only required to give a first name. And what difference does it ultimately make? The agent could say any name and you wouldn't really know the difference

7. Not Sharing Credit Card Information

You have to be careful these days, true, but 1. You called me 2. Its not like an agent would tell you they intend to fraudulently use your card and 3. The agent deals with, like, a gazillion credit card numbers everyday. Plus yours was just declined, which is a likely reason why your calling in the first place
Via 9ori.com

You have to be careful these days, true, but 1. You called me 2. Its not like an agent would tell you they intend to fraudulently use your card and 3. The agent deals with, like, a gazillion credit card numbers everyday. Plus yours was just declined, which is a likely reason why your calling in the first place

8. "I'm Calling My Lawyer"

lololol Which leads to...
Via zc-law.com

lololol Which leads to...

9. Not Reading The Terms And Conditions

It sucks reading all of that tiny writing but if something happens, its probably already addressed in the paperwork. Didn't want to read it? That's your problem. Don't have time to read it? Also your problem. Didn't understand it? Call and ask. But don't say its a scam just because you don't get your way. The info is always available but we can't fly to your house and sit you down and read it to you. Purchases and services are a partnership and the customer has to hold up their end of the bargain
Via jamiehassen79.angelfire.com

It sucks reading all of that tiny writing but if something happens, its probably already addressed in the paperwork. Didn't want to read it? That's your problem. Don't have time to read it? Also your problem. Didn't understand it? Call and ask. But don't say its a scam just because you don't get your way. The info is always available but we can't fly to your house and sit you down and read it to you. Purchases and services are a partnership and the customer has to hold up their end of the bargain

10. Announcing "Its A Visa" Before Giving The Number

I Know its a Visa because it starts with a 4. And Amex with a 3, Mastercard with a 5, and Discover with 6011. Just shush and go
Via eastsidepatch.com

I Know its a Visa because it starts with a 4. And Amex with a 3, Mastercard with a 5, and Discover with 6011. Just shush and go

11. "I'm Posting This On Facebook, Twitter, My Blog, Etc."

While the internet is an amazing tool for just about everything, some people feel they can run a company out of business because they wouldn't honor an expired coupon or forced them to pay a cancellation fee
Via deemable.com

While the internet is an amazing tool for just about everything, some people feel they can run a company out of business because they wouldn't honor an expired coupon or forced them to pay a cancellation fee

12. "I'm Never Using This Company Again"

Actually this is great. This means we won't have to deal with your unreasonable ass anymore! Peace out!
Via collegeadmissions.testmasters.com

Actually this is great. This means we won't have to deal with your unreasonable ass anymore! Peace out!

Top trending videos

Watch more BuzzFeed Video Caret right
This post was created by a member of BuzzFeed Community, where anyone can post awesome lists and creations. Learn more or post your buzz!