Henry Chao, the Deputy Chief Information Officer at the Center for Medicare and Medicaid Services said the feature was not launched because “it failed so miserably we could not consciously let people use it.”
“I look at the facts of whether a system is going to be ready. And, of course, everything is not 100% perfect,” Chao said. “In this case, it failed so miserably that we could not conscionably let people use it.”
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