While this has helped with transparency overall, guests are still struggling to rationalize why they'd choose to stay in an Airbnb over a hotel after dealing with high cleaning fees, nightmarish hosts, broken plumbing, weird knickknacks, and more. And they're sharing it online:
1. For example, one Airbnb guest found a note left by their host, asking that they tip their cleaners in addition to paying a cleaning fee:
4.This guy remembers booking an apartment for his family, including "an infant and elderly in-laws." It could have been a nice stay, but the elevator in the building was broken, and they had to walk up five flights of stairs each way in and out:
7. Similarly, another guest tried to book a two-night stay at a rate of $37/night, but somehow ended up paying nearly $300 after the cleaning fee added a huge chunk to the total.
11. This family booked a stay near a hospital where one guest would be having open heart surgery. As you'd expect, they wanted someplace clean to recover. Instead, they were met by this sock that speaks for the cleanliness of the house: