2. The recipient’s Facebook complaint to the company was pretty eloquent.
I just purchased two coffees at your Mall of Louisiana location. This is how my coffee was served to me. I unfortunately can’t give the young mans name who served it because I was so appalled that I could not bring myself to look at him. The star is almost okay because it is in your Starbucks logo, the 666, however was quite offensive. I am in no way judging his beliefs or dis-meriting his beautiful artwork, I am however judging his lack of professionalism and respect for others. I am a teacher in the public school system and if I were to present a child of atheist or pagan believers with a Christian art project I could be sued in a heartbeat. I am of Catholic faith and would love to share in my beliefs daily. Fortunately I have enough common sense to present myself with professionalism and follow an ethics code. Perhaps that could be suggested to that particular location.
6. The company has now provided a formal apology.
We have sincerely apologized for her experience. This obviously is not the type of experience we want to provide any of our customers, and is not representative of the customer service our partners provide to millions of customers every day.