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    13 Spectacular Complaint Letters

    Dear Sir...

    1. The foiled plan.

    2. The outraged traveller.

    Read the whole letter here.

    3. The voice of reason.


    4. The straw that broke the camel's back.

    5. The physical threat.

    Dear Mr Songer,

    Thank you for your letter dated 12th of April, explaining that you are 'unable' to refund my ticket for my train that was cancelled in January, due to the fact that I did not apply within 28 days of the incident.

    I have enclosed your letter and you will notice that I have taken the liberty of rolling it up very tightly which should make it easier for you to stick it up your arse.

    Yours sincerely,

    Bobby Freeman.

    6. The unavoidable truth.

    7. The weary traveller.

    Dear LIAT,

    May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean. Most other airlines I have travelled on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!

    I particularly enjoyed sampling the security scanners at each and every airport. I find it preposterous that people imagine them to be all the same. And as for being patted down by a variety of islanders, well, I feel as if I've been hugged by most of the Caribbean already.

    I also found it unique that this was all done on ''island time", because I do like to have time to absorb the atmosphere of the various departure lounges. As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway? I'm glad the boat was long gone by the time we arrived into Tortola last night - and that all those noisy bars and restaurants were closed.

    So thank you, LIAT. I now truly understand why you are "The Caribbean Airline."

    P.S. Keep the bag. I never liked it anyway.

    8. The disappointed gourmand.

    9. The disgusted university admissions officer.

    10. The childhood dream.

    11. The disgruntled local.

    12. The baffled neighbours.

    Dear -

    We tried to speak with you tonight, but you did not answer. We assumed someone was home as your lights were on.

    We came home tonight to find our home stinking of garlic and suspect this came from your house since we have no cooked today?!

    We would like to understand how this has happened since we cannot continue like this and would like to discuss this with you at your earliest convenience so that we can agree a way forwards and eradicate this issue.

    This issue has occurred intermittently over the last six months but this has been our worst experience yet.

    13. And one response that will make everything OK again.

    Dear Mr Bennett

    Thank you for getting back in touch and I am sorry to hear about the over charging in our Taunton store for the salmon sandwiches.

    As agreed with my colleagues Tracey and Anne please find a gift card for £5 to cover the overcharge of the sandwiches.

    Please also find a picture of a smiling dinosaur, hand drawn. Unfortunately Art was never my strong point, but I hope you will appreciate it.

    Thanks and regards.

    Yours sincerely,

    Steve Jones.

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