Time Warner Says Services Are Restored After Nationwide Outage

A massive outage affected Time Warner customers across the country Wednesday morning.

1. Update — Governor of New York Andrew Cuomo said the outage would be investigated by regulators as part of a review of Comcast’s proposed merger with Time Warner.

In a statement issued Wednesday, Cuomo said, “Today’s widespread internet outage that has apparently impacted more than 11 million customers at Time Warner – which is based in New York – is a stark reminder that our economy is increasingly dependent on a reliable broadband network.”

2. Update — At 10:30 a.m. Time Warner Cable said services were restored for all customers.

3. Time Warner said its cable and internet services are “largely restored” after a massive outage affected customers across the U.S. early Wednesday.

Kevork Djansezian / Getty Images

4. The outage, which affected the entire Time Warner network, occurred during “routine network maintenance.”

5. Reports of the outage originated from several cities including New York; Los Angeles; Charlotte, N.C.; Austin; Columbus, Ohio; and Dallas.

@TWC what is going on in the Winston Salem area. No internet and the customer service number is ringing busy.

— Amanda Lambert (@mndylambert)

Still no #TWC internet here in Columbus Ohio :(

— Sorta Good At Forza (@GmrChkAdventure)

@TWC_Help I already took care of the bill. Just get the internet fixed. Been down since last night. Outage in Cincinnati area.

— Dennis Albert (@DJalbe0ne)

@TWC_Help outage in Brooklyn? No internet here and is down also - looking at it over LTE on ATT.

— karlnorling (@karlnorling)

10. The outage was first reported by customers starting around 3 a.m. ET, according to Business Insider.

We're working to restore services to all areas as quickly as possible; no ETR. Tweets will be delayed while this is addressed.

— TWC Help (@TWC_Help)

11. Services were largely restored as of 6 a.m. ET, a Time Warner Cable official told USA Today.

TWC apologizes for Net outage that occurred early AM. We restored services at 6AM ET & customers can contact @TWC_Help anytime as needed.

— Time Warner Cable (@TWC)

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Tasneem Nashrulla is a reporter for BuzzFeed News and is based in New York.
Contact Tasneem Nashrulla at

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