Politics

These Are Maybe The Best Excuses People Have For Not Renewing Their Tax Credit Claims

“I married a rich guy and then he dumped me.”

1. There’s just over two weeks to go for taxpayers to renew their tax credits from the government. So the department responsible has released its favourite excuses people have given for not renewing their claims on time.

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2. Tax credits are paid to people on low incomes and those with children under the age of 20.

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3. Customers called HM Revenue & Customs with a variety of excuses, ranging from “My dog ate my homework” to more complex reasons, such as leaving a document in a car that later caught fire.

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4. Other excuses involved children doodling on the form, going on holiday and forgetting about the 31 July deadline entirely, and simply thinking they had already applied for renewal.

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5. In 2013, 650,000 people failed to renew on time, but the department is hoping its new online form will mean more people get their applications in by the end of the month.

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HMRC sent 5.8 million tax-credit renewal packs to claimants between April and June, and launched two hashtags, #RenewNow and #TaxCredits.

6. But some users have taken advantage of the hashtags to complain about the process.

Why do they have to make letters so difficult to understand? #taxcredits

— KnobbysAmy (@Amy Cook)

Many complaints trying to ring @HMRCgovuk to renew #taxcredits. Not enough staff to answer! Some claimants can renew online, but not all

— WRhadwen (@Hadwen)

8. A number of users also responded directly to HMRC’s official Twitter account with complaints but don’t appear to receive responses through the social network.

Do you still need to complete your #TaxCredits renewal? The deadline is 31 July. #RenewNow online: http://t.co/L9jDMd8wgq

— HMRCgovuk (@HM Revenue & Customs)

@HMRCgovuk I've been trying since 20th June to get through to tell you I've started work but can't get through! What can I do??

— lesleym775 (@Lesley Moore)

10. The phone lines have been specifically blamed for preventing people from applying for their renewals.

@HMRCgovuk I would do if could get past ur bloody automated service - doesnt recognise my query ...... GGGRRRRR

— sarahwalker1970 (@sarah walker)

@HMRCgovuk why does it take so long for you to answer the phone? 15 mins iv been on hold! Not the first time either! Money making scam!

— katie4_16 (@TwoUnderTwo)

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