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The London Overground Sent A Bitchy Tweet To A Customer On Twitter

Hey social media people, this is not how you respond to customer complaints.

1. The London Overground. The best train in the world.

Fiona Hanson/PA Archive/Press Association Images

2. Just never cross with them on Twitter.

3. Obviously this didn’t go down very well.

4. To which @LDNOverground apologised.

5. THIS TRAIN IS A DIVA AND IT JUST WON’T STOP.

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Scott Bryan is the UK entertainment editor for BuzzFeed News and is based in London.
 
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