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Sparrow Users Want Their Money Back

This question always seems to come up when one of the big companies buys a little one.

Congrats to Sparrow for having their beloved Mac/iOS mail client bought by Google! This is probably great news for Sparrow developers, but users aren’t very happy — especially since the app won’t be getting any future updates.


@domleca Thanks a lot for nothing. Stopping dev on Sparrow? Devs like you make me sick. DM me so I can give you my address for a refund?— Jon Berry


hey @sparrow so can I get a refund now that the app I just bought is dead?— Rich Hansell


@sparrow bought by google - good for them, but no updates planned. do I get a refund?— Neil Wehrle


@sparrow I’d like a refund. I bet on you guys and you shelved your product. Sigh.— David Pollak

@sparrow Can i get a refund for the iphone app? Google is evil & you guys have hit pay dirt now. #BackToiOSMailApp

— jasonhaggard (@Jason Haggard)

@sparrow Can i get a refund for the iphone app? Google is evil & you guys have hit pay dirt now. #BackToiOSMailApp— Jason Haggard

@sparrow I want a refund. It's unfair to consumers for you to stop providing features. Especially to those who bought your software recently

— dmshaikh (@Danial Shaikh)

@sparrow I want a refund. It’s unfair to consumers for you to stop providing features. Especially to those who bought your software recently— Danial Shaikh

@sparrow And now the apps I’ve bought are useless. Can I get a freaking refund?

— thestopbutton (@Andrew Wickliffe)

@sparrow And now the apps I’ve bought are useless. Can I get a freaking refund?— Andrew Wickliffe

They may be looking in the wrong place, however. This guy contacted Apple and got a refund directly from them:

Apple support has issued me a full refund for #Sparrow on OSX.

— d3bruts1d (@Bryan)

Apple support has issued me a full refund for #Sparrow on OSX.— Bryan

This guy bought it over 60 days ago, so he was only given iTunes credit:

Apple told me their policies prevent a refund of @sparrow past 60 days, but they threw in some iTunes credit. <3!

— ceejayoz (@C. Sternal-Johnson)

Apple told me their policies prevent a refund of @sparrow past 60 days, but they threw in some iTunes credit. <3!— C. Sternal-Johnson

Are we allowed to expect refunds if a company gets bought and its app gets put out to pasture? What’s the statute of limitations? Who is even responsible for the refund? I happened to buy it last week because they had it on sale for half price (conspiracies, anyone?), so I can sympathize.

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Contact Samir Mezrahi at samir.mezrahi@buzzfeed.com
 
 
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