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Time Warner Internet Went Down For Much Of The Northeast

Stop unplugging your modem. It’s not you.

1. Many Time Warner users in the Greater New York City area woke up Saturday morning thinking their internet was acting a little funky. But they weren’t alone: Time Warner had a major outage, and the internet is out for thousands.


TWC Help

@TWC_Help

NYC customers, we are aware of data issues and are currently investigating the matter. Updates will be provided as soon as possible. ^BP

/ Via

3. A map of current Time Warner outages.

5. But it wasn’t just New York City users who were reporting problems, with the outage appearing to be affecting much more of the country than was previously thought.

North East customers, our Network Operations Center is working to restore data services as quickly as possible. ^BP

— TWC_Help (@TWC Help)

TWC Help

@TWC_Help

North East customers, our Network Operations Center is working to restore data services as quickly as possible. ^BP

/ Via

@marioknight @TWC_Help I'm in NH, and my Internet service is out too :(

— tim_raymond (@Tim Raymond)

Tim Raymond

@tim_raymond

@marioknight @TWC_Help I’m in NH, and my Internet service is out too :(

/ Via

@TWC_Help Having MASSIVE Internet problems around Albany, NY. You folks going through an outage right now? Not surprised.

— Roto_Wizard (@Evan Tarracciano)

Evan Tarracciano

@Roto_Wizard

@TWC_Help Having MASSIVE Internet problems around Albany, NY. You folks going through an outage right now? Not surprised.

/ Via

@TWC_Help just the city or upstate? Having problems in Albany area too.

— jedimama (@Jen McIntosh)

Jen McIntosh

@jedimama

@TWC_Help just the city or upstate? Having problems in Albany area too.

/ Via

10. A representative from Time Warner issued this statement to BuzzFeed about the occurrence:


“Earlier today, some Time Warner Cable Internet customers in the Northeast experienced intermittent issues accessing several popular websites due to technical issues with one of our network backbone providers.These issues affected other Internet providers in the area, too. Traffic has been re-routed, and our customers should be able to access their favorite websites again. We apologize for the disruption to their service.”

11. The company, which is notorious for having outages, was pretty apologetic.

Outages totally suck but we are investigating. Apologies to all our patient customers. We will post update ASAP as we get it. #sorry

— TWC_NYNJ (@Time Warner Cable)

Time Warner Cable

@TWC_NYNJ

Outages totally suck but we are investigating. Apologies to all our patient customers. We will post update ASAP as we get it. #sorry

/ Via

13. Around 1 p.m., some users began reporting their internet had returned.

OMG! Facebook & Twitter are back! Time Warner had some issues now they're fixed. I thought it was the end of the world LMAO!

— LindaPolley (@Linda Polley)

Linda Polley

@LindaPolley

OMG! Facebook & Twitter are back! Time Warner had some issues now they’re fixed. I thought it was the end of the world LMAO!

/ Via

I am able to come back on through Time Warner...did anyone else have this problem today?

— SVPBilly (@Billy Filiault)

Billy Filiault

@SVPBilly

I am able to come back on through Time Warner…did anyone else have this problem today?

/ Via

16. Another day, another Time Warner hate-fest on social media.

Last night I joked that if I were to make a NYC disaster movie, the first thing I'd torch would be Time Warner. They must have heard me.

— Jessica_Pels (@Jessica Pels)

Jessica Pels

@Jessica_Pels

Last night I joked that if I were to make a NYC disaster movie, the first thing I’d torch would be Time Warner. They must have heard me.

/ Via

I wasn't lying when I said the strongest emotion I've ever felt is hate for Time Warner Cable.

— AdamNYR (@AdamNYR)

AdamNYR

@AdamNYR

I wasn’t lying when I said the strongest emotion I’ve ever felt is hate for Time Warner Cable.

/ Via

Time Warner rep basically admitted to me that they don’t give a fuck about their Internet customers, only people paying for cable. Nice.

— TinaAmini (@Tina Aminityville)

Tina Aminityville

@TinaAmini

Time Warner rep basically admitted to me that they don’t give a fuck about their Internet customers, only people paying for cable. Nice.

/ Via

time warner cable i hate you, bro

— VanillaMuchacho (@John Tumolo)

John Tumolo

@VanillaMuchacho

time warner cable i hate you, bro

/ Via

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Rachel Zarrell is a news editor for BuzzFeed News and is based in New York.
Contact Rachel Zarrell at rachel.zarrell@buzzfeed.com
 
 
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