I flew my dogs out to California from the east cost. I made sure to pick an airline that allowed me to call down to baggage claims at the airport layover and check on my dogs when I wanted. The first time I asked the ticketing clerk to call down she gave me attitude and said they do this all the time and not to worry there was no need to call. I pulled out my receipt with the wording verifying I could call down and that is was the only reason I chose their airline. She still pushed backed. I pretty much did everything short of throw a fit. Finally she allowed me to call down. She tried to intimidate me into submission first though, even calling over a TSA agent. It didn’t work. You have to be persistent.