This person just sounds like they hate their job. I actually went to my favorite jewelry store today for my 6 month wedding band check up. They were busy so I had to wait a few mins, which was totally fine. 3 associates in that time took the time to let me know someone would be with me soon. An associate then asked what they could do for me and I told her I was in for my check up and showed her a minor repair I wanted fixed. As she was filling out the paper work to have the work done, the sales associate who dealt with us for our original purchased come out of the back and immediately recognized me and asked if there was a problem with my band and asked about my wedding and all that. I personally love this jewelry store. They make you feel welcome, as a young bride my husband and I were often looked down on by ring sales associates and shown the cheaper rings. My husband had a hard time picking a band since he’s quite picky. Our sales associate pulled out every band possible for him. And even ordered one in that he ended up not purchasing. They assured us far before we asked for it to be ordered that we had that option and if we didn’t like it no problem. I was easy since I knew I wanted a custom band to go with my heirloom ring. The jeweler even informed me really early in our process when I thought I wanted my yellow gold ring plated with rubidium, that it would really damage my ring and not worth the money. Every other store I went to before them that day was ready to put my ring in a bag to have it done. I seriously will not go to another store now, they have been exceptional from the very start and always honest.