Super Bowl Outage Caused By Electrical Equipment Failure

Don’t blame Beyonce. Blame Entergy New Orleans’ “electrical relay device.”

Charlie Riedel, File / AP
ID: 871470

2. In a statement, Entergy New Orleans’ president and CEO Charles Rice says he “regret[s] the interruption,” which was caused by an equipment failure.

The [electrical relay] device was specifically installed to protect the Mercedes-Benz Superdome equipment in the event of a cable failure between the switchgear and the stadium.

While the relay functioned without issue during a number of high-profile events – including the New Orleans Bowl, the New Orleans Saints–Carolina Panthers game, and the Sugar Bowl – during Sunday’s game, the relay device triggered, signaling a switch to open when it should not have, causing the partial outage.

This device has since been removed from service and new replacement equipment is being evaluated.

ID: 871468

3. During the Super Bowl, Entergy officials dodged blame for the outage, insisting that they were continuing to feed power to the Superdome.

Jonathan Bachman / AP

Charles Rice, who announced Tuesday that his company and Superdome management would hire outside experts to investigate the outage.

ID: 871484

4. Here, two tweets sent from the corporate account while the stadium was dark:

We are working with Superdome officials to troubleshoot the issue. Power is being provided to the building.— Entergy

ID: 871440

At all times, our distribution & transmission feeders were serving Superdome. We continue working w/ Superdome to address any issues.— Entergy

ID: 871441

6. Entergy has since deleted this tweet:

ID: 871446

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