I travel a lot for my work. This means eating out much more than I would like. Over just the last year I’ve had the following happen to me in restaurants: a server dropped his cell phone into my bowl of soup — at the table. NO TIP - not because of the phone, or at least not just the phone. The guy was terrible in every way. Another server (not mine) tripped and spilled a tray of drinks all over me. The manager had a fit and several other guests began demeaning the server. I smiled at her, told her it wasn’t the end of the world and accepted the towels she brought me. I slipped her a $10 and wished her a better day. Hey - I’ve had stupid moments myself! I also know the accident was more the fault of the jerk at another table who pushed his chair into her path. Two servers (again, not mine) got into a real fist fight int the middle of the floor. My server was horrified, apologized and showed obvious concern. I tipped him well because the incident had nothing to do with his duties. Moral: putting yourself into someone else’s shoes is always a good thing. If it happened to you, what would you want the other person to do?