I don’t know why IT people think they’re so superior to everyone else. I have yet to meet one who could do the jobs I have had, without any training to do them. I am 44 and when I was at school PCs were a rarity, nobody had one at home and all through school and college I never once had any formal education in how to even use a computer, let alone how they work or how to fix a problem. I think I’ve done pretty well to learn enough by myself to be competent in a modern workplace, but when an IT person who has spent several years being taught about computing scoffs at me because I didn’t have that same tuition, it just makes me think they are arrogant and shouldn’t be working in customer service. I have plenty of skills that other people don’t have too, but I’m don’t act like a condescending dick about it.