Hey Verizon, This Isn't How To Retain A Customer Through Twitter

Attention carriers: don't do this when contacting a customer through social media.

This all started when my friend Chris commented about T-Mobile's forthcoming value plans.

Liking the look of T-Mobile's new Value plans and great that tethering is included now tmonews.com/2013/03/new-on…

— Chris Martin (@bluechrism) March 18, 2013

I replied that I was planning to switch over my parents from Verizon.

@bluechrism Same here — I'm pretty stoked about the new plans. Switching my parents over when their VZW contract is up.

— Eddie Fu (@eddiefu) March 19, 2013

And then Verizon Support responded, sounding like a jilted ex-lover. What?!?!?!

@eddiefu This is just breaking my heart! Why would you consider leaving the best? How can I help change your mind? ^JB

— VZW Support (@VZWSupport) March 19, 2013

So I replied with this tweet...

@vzwsupport Pretty simple reason — T-Mobile charges far less for family plans and no longer requires contracts for postpaid plans.

— Eddie Fu (@eddiefu) March 19, 2013

And this one.

@vzwsupport Not much you can do to change my mind.

— Eddie Fu (@eddiefu) March 19, 2013

Of course, Verizon responded with a coverage map. At least the other tweet was sort of creative?

@eddiefu So you're saying theres a chance. Why sacrifice faster and more reliable network bit.ly/ymXLCI. You deserve the best.^TG

— VZW Support (@VZWSupport) March 19, 2013

But nah, I ain't having it. In hindsight this last tweet was kind of mean.

@vzwsupport Please stop.

— Eddie Fu (@eddiefu) March 19, 2013

Gawker / Via img.gawkerassets.com

But hey, I was feeling like FLOTUS after this exchange.