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One man and his fight for a Coconut Cream FingerHello, In the past few months I have been in several Greggs stores and been given the wrong order. I wouldn't usually complain about this sort of thing but it had happened in several glasgow stores on several occasions. I'd first like to draw attention to the morning breakfast sauce selection. Twice now I have had my delicious bacon bap smothered in HP (brown sauce) when clearly I have asked for Heinz Tomato Ketchup. As I'm sure you know this is not the same thing. Not only are the colours different but brown sauce can cause a very different experience for the unassuming customer and on the first occasion it actually led to me dropping the bap in shock. As you can imagine my initial disappointment was then rivalled by the embarrassment of dropping my bap and squealing whilst using the glasgow transport system. Second on the Gregg's agenda would be the curious case of the missing poultry in my festive bake that I purchased towards the end of our great Olympic and good old Liz's Diamond Jubilee Year! Whilst admittedly the sauce and bacon was enough to satisfy my festive needs, the bake quite simply contained no chicken! Now I understand that Christmas tends to grant more time to the chickens festive friend; the turkey, but for chickens to go missing entirely from a festive bake is more than arbitrary. Now I understand that it was 100% breast but I can assure you there not even a giblet in sight! My third and final incident is the real piece de resistance in my great mishaps at your wonderful yet blunderous bakery. The Coconut Cream Finger. The coconut cream finger is something that has been enjoyed by my friends, family and close ones for years now. Despite its disappearance on Sundays, and for a period of a few months in some of your glasgow shops last year, the coconut cream finger (henceforth referenced to as the CCF) is something that I buy from one of your many stores several times a week. I quite often purchase them to enjoy whilst watching Deal or No Deal and Countdown but also like to gift them to friends and family when visiting. A few of the closer bodies of love that I visit have even affectionately named me Coconut Cream Radin. The CCF has remained a part of my dietary and social needs, and unfortunately on several occasions I have been presented with baked goods inferior to what I know and love to be the CCF. More often than not it has been confused with the coconut snowball donut that was brought in to stores in late 2011 and on 5 instances this is what I have found to be concealed within the brown bag and cellophane sheet. This could almost be excusable but several times I have even made it clear that I wish a finger and not a donut! The CCF is quite different to the snowball donut and apart from its physical appearance being more striking in its oblongness, the filling is not concealed in the CCF as it is within the donut. The CCF has a luscious fresh cream filling whilst the snowball donut has a stodgy sweet and sticky filling. The CCF also has that essential and unforgettable layer of jam that not only compliments the coconut and creamflavours but makes the finger truly identifiable as food fit for Angels. Now I can already imagine the outrage you must share with me but this, yes this, was not the worst of it. I clearly identify the CCF's to the counter assistant every time I see the coconut snowball donuts on display, as I do recognise that mistakes can be made. I was relieved to see no snowball donuts on the shelf that day so ordered my CCF's without fear of the counter assistant making a boo-boo of my order. I got to my friends house and presented the wondrous gift of the CCF to her, knowing, like me, her weakness for these delicious fingers would be satisfied with the baked good I had presented her with. We popped on the kettle for a brew and she went to plate the the finger bums on to her cake teir. I had excused myself to the bathroom when I heard the cries of anguish and disappoinment from across the house. As my friend unwrapped the CCF's she was just as shocked as I was to see that they were not CCF's but jam donut fingers! This was indeed the final straw and this is when I decided to state my complaint in writing and therefore focused my anxiety and dissatisfaction into this mail. I hope your recognise that this complaint and distress comes from a devoted and loving Greggs conoseuir, but with other bakery's scattered over glasgow I feel that they may understand the needs of my custom and not just the importance of providing delectable goods. I do not wish to remove Greggs entirely from my life but consideration for the customer must be improved for me to remain a loyal and faithful patron.
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